Category: Apple

Is the iPhone the new Black(berry)?

On 04/03/2008

Here’s an interesting one: we will soon all be Cupertino-loving black turle-neck fashionistas whilst going on about our cold-nosed business. This is at least what this article ponders (following Apple’s announcement to add “business features”; could it really get push-e-mail?) .

The article has some interesting facts to offer: user satisfaction for Apple‘s iPhone is dramatically better than for anyone else (a distant first at 59% “very satisfied” users). And, somewhat noteworthy, the Blackberry had a drop of 8% in “very satisfied” users (47%) according to a recent survey — the first decline in its history. Nokia follows with 40% with the others behind.

Apple has only 5% of the smartphone market but, given it is only out on one carrier per country and only launched some 9 months ago, that is rather honourable. And user satisfaction is absolute key to business phones though: price is, for corporate IT buyers, less an issue than for the consumer. And no IT manager thrives on the thought of a mad manager breathing down their necks over an IT or phone glitch. So user satisfaction might in fact be an important lever to push it higher in the business smartphone sector, which is a sweet one with very high ARPU. The article concludes that there is “anecdotal evidence that Apple’s market share is growing. FTN Midwest analyst Bill Fearnley Jr. said that according to his checks, iPhone sales were helped in February by the introduction of a corporate iPhone plan that allows AT&T to bill employers directly.”

So an interesting battle at hand. It is also interesting (and may send shivers down open-source spines) as the two leaders in user satisfaction both run on rather contained software ecosystems. But it does show that it helps when things indeed work (comparatively) seamlessly and painlessly on a device.

I am yearning to see Gordon Brown and Angela Merkel in black turtlenecks wielding an iPhone (Sarko and Obama [do I even need a link for him?] are a given of course). Oh brave new world…

iPhone, iPhone, iPhone, iPhone, anything else?

By Volker

On 09/06/2007

In Apple, OEM

Now, I wonder if this is damaging to the readership of this blog: this must be the 3rd time or so in the very young age of this that I have been drawn into the debate about the device that reinvents telecommunications, interaction on the go, human interaction and also orders you a coffee at Starbucks. Holy Jobs, what have you done? However: there have been a couple of interesting pieces written on this wonderous affair, so I’ll have another crack:

The WSJ has a piece about the iPhone and its “answers”, which are, alas, no answers. They compare the HTC Touch, the LG Prada (of which you could read here, too), the Samsung UpStage and the Nokia N95 (reported on here). It steers the debate to the probably most important aspect of the not so secret secret of Apple’s success, namely the combination of smart technology with very smart marketing. It is not my words (or thoughts) but the ones of very, very smart Yankee analyst John Jackson who said “Any handset maker is more than capable of making clever devices. But it’s really about business models. That’s where Apple maintains its business advantage.”

However, the hype has been less in Europe and Nokia’s market position is stronger in Europe and because the N95 has everything the iPhone has (except for brand and the looks) and some more (namely 3G although that might well come in the iPhone’s European iteration) AND because the N95 is out in the market and kicking some substantial rearsides, this might well work (remarks another smart analyst, namely Mr Greengart.

Anyway, Cellular News published some information on the average potential iPhone user (courtesy of Solutions Research Group), which is this:

If they can sell the 10m devices to this user base, then AT&T (I still prefer Cingular) and all other Apple partner will be happy chappies indeed.

And the beat goes on… but what would you say if the one, the only, the incredible Hummer phone would take all the glory? Doh!

Verizon strikes back (or does it?): Prada phone vs. iPhone

By Volker

On 30/05/2007

In Apple, OEM

It does remain interesting, doesn’t it? Days after AT&T was confirmed to have the iPhone for a minimum of 5 years exclusively, Verizon comes back to announce the launch of the ultimate fashion device (in a rather literal sense), namely the Prada phone (or LG KE 850). Verizon was keen to stress that this will not be the only music phone they will offer but this seems to being the current main contender of the iPhone: it has similarly sleek looks, both have a touch screen and even the LG UI is somewhat Apple-esque (See review here).

One of the interesting things is to see how a phone that – in Europe – runs on the trusted MIDP 2.0 platform (and will, for Verizon, presumably run on the no less trusted BREW platform) will perform against the first one utilising Apple’s OS X. If Apple manages to have their OS run as smoothly and matter-of-factly as it does on their computers, we will all be up for a ride: whilst phones may not be as buggy as some of Microsoft’s earlier (or indeed current?) operating systems, Apple’s OS X is one hell of an elegant OS and supposedly superior to anything I have seen on the currently available systems. However, OS X requires quite a bit more in computing power than these, and this poses (at least) two challenges, namely a) battery life and b) speed.

LG’s Prada phone on the other hand has shown in the UK that it is a proper everyday device that works well (and looks good). It also comes with 3G (other than the iPhone) although of course it lacks WiFi. LG has recently shown that it has a nifty hand for great look-and-feel: the Chocolate, the Shine and the Prada phone all show a fantastically slick approach to handset design. Since LG phones run on a “usual” OS, all applications and games, etc that run on “normal” phones, also work for them. And Apple? Nothing I heard of. Even the iPod games have already been cracked (see here).

If one would assume that the iPhone performs well, it would however be sad if that was only for one operator/carrier. Will Apple make the same mistake it made on its superior Mac OS in the mid-80s, i.e. kill its market prospects by being to exclusive? One would hope that they have learned but perhaps their more recent success with a similar approach for the iPod has overshadowed the no doubt painful learnings they must have taken from being erased by Micrsosoft and the inferior DOS on the computer OS front. Let’s see…

Apple's iPhone with 10-30% market share? I don't think so

By Volker

On 25/04/2007

In Apple, OEM

Another survey with interesting numbers: according to this one, 9% of all US consumers are “very” or “somewhat” likely to buy Apple’s iPhone. Funny that: The iPhone is initially only available on Cingular/AT+T (cf here), which has a market share of 28%, so just about 1/3 of all Cingular subscribers (or c. 19 million) would have to be interested in buying an iPhone.

Folks, buy Apple stock now. But then (screeech): Apple said they were only targeting 1% of the market, which makes it 1m devices, and AT+T’s COO says they have already 1m inquiries … this would lead 18 million willing Cingular subs + everyone outside the US without the sleek and coveted thing. Not so good…

Isn’t all this somewhat weird? The phone costs $499 and $599 respectively (at least according to this), and 1/3 of a carrier’s subscribers going for one of the top-priced options would be contrary to everything we’ve seen so far. Rather unlikely, I’d say. So: if the price was dropped to below $300, an additional 10% would buy the 4GB model and a staggering 20% the 8GB model. Make that 30% market share then – with one device. Woah.

The blurb concludes that Apple should exceed its sales goals for, wait a minute, 2008 (sic!) and then closes with the beautiful caveat “provided the device lives up to consumer expectations”. Amen!

If Apple gets it right (which I hope as I like them), then 1m devices in 2007 would not be a bad start (considering it is one carrier and one country), in particular as high-priced as they are. Assuming that they could in fact open the pipeline for higher demand, we could well be seeing one of the top handsets in the market place (so-called blockbuster handsets regularly are between 2-3.5% share of all handsets on a carrier). That would be impressive enough.

Then they would only have to add 3G, I suppose…