Yay, another study is out! This time, we are being told that users have “strong attachment to the content on their devices, which includes address books, ringtones, text, pictures, music, games, and other applications”. Ah, it includes the address book and pictures – presumably those primarily taken themselves with the phone’s camera. Astonishingly, users reported that losing their phone is far more painful than […] breaking up with a boyfriend or girlfriend. Hello? Did they only ask specialists in speed-dating? Over half said that losing their phone would cause their social life to suffer. Well, yes, your evenings can be pretty lonely if you don’t have any number of any friend anymore…
66% of the users re-enter new addresses manually into new devices. Have they never heard of the software suites delivered with every phone these days that make this a piece of cake?
There is of course some truth in this, such as the grown significance of mobile phones and mobile-created/stored content, and, yes, because people tend not to use the tools readily available, it can be a pain in the neck when you need to swap the beauties. However, much of the findings appear to be slightly distorted by the above mentioned contacts and pictures. 70% of the users find it extremely or very important to back their contacts up. Doh! Why don’t they? This already goes down to 30% for photos – and these are arguably as personal. No word on ringtones and games. Whilst I can see people sweating over having lost 450 telephone numbers including the one of the rich auntie, I struggle to see a user weeping because his Tetris highscore is no longer available on his shiny new phone (although then, they just might). This is in spite of the cost of mobile content, which can be significant when you add up content purchases over the lifetime of the device.
Who commissioned the study you’re asking? A company called FusionOne. And what does FusionOne do you say? Well, in their own words: “mobile applications that help consumers protect and manage the personal content on their mobile phones, including contacts, calendar, photos, music and messages.” There you have it.