Tag: Orange Page 3 of 4

Is Apple to break iPhone exclusivity?

On 18/07/2009

There have been rumours galore about Apple’s exclusive deals for its iPhone all over the place (see e.g. here for Verizon). New reports have now surfaced that appear to confirm that Apple is looking at this option for both the US and the UK (and, if this works, presumably also for other territories):

In the UK, T-Mobile confirmed it was in talks with Apple over stocking the iPhone 3G (the 3GS remaining exclusive to O2, which also has its hands on the Palm Pre) and Orange is “believed”, to be as well.

In the US, the Verizon discussion has been around for a while. A new report now suggests that losing the exclusivity would spell doom for AT&T: the report estimates that as much as 30% of AT&T’s customer are with the carrier solely because of the iPhone exclusivity. This sounds a little high to me: after all, the iPhone penetration in the US is much lower than that (it held just under 11% market share globally in Q1/2009). Are they saying that all the other users (those with the less fancy handsets) just stay on AT&T to share into the iPhone limelight? No, I thought not…

Apple is in any event in a beautiful position at the moment: so far, most of its competitors’ “iPhone killers”(Palm Pre, Blackberry Storm and innumerable devices from Samsung, LG and Nokia) have failed to challenge its numbers and, quite literally, all of the app stores set up by competitors showed meagre results compared to the – now – 1.5 bn (!) downloads in a little over a year from the Apple App Store. The good folks from Cupertino are therefore now in a pretty good position: they proved (a couple of times now) that they shift 1m+ devices – on the opening weekend! They bring a lot of sex appeal in which the carriers, not generally known for coolness, can bask. They cracked the content dilemma and produced a thriving developer community, which made people actually use their phones for all these things that have been promised for so long (iPhones are connected, most others can connect). In short: in carriers eyes, they are – aside from the horrible fact that Apple takes a healthy cut – a really good thing for networks that see themselves locked into cut-throat pricing wars over voice and SMS (bringing in, anecdotally, up to 50% of European carrier profits over the past 5 years) and craving for a way to increase user ARPU (app revenue on the iPhone is, apparently, $27 per device). Happy days…

Vodafone's App Store: Bigger than Apple?

By Volker

On 18/05/2009

In OEM

It was only a question of time before the first carriers would release themselves from the iPhone-imposed stare and come out all action, and the biggest of them all (by sales), Vodafone, has now raised the curtains on its very own app store. It is the biggest app store to date: Vodafone has more than 289m customers who will – eventually – all be able to access the store (which makes it a cool 8x or so larger than Apple’s). Unlike on Apple’s App Store, you also do not need a credit card (which, however, you are likely to have anyway when you can afford an iPhone) whereas Vodafone, being a carrier, will bill to their customer’s phone bills directly. Very, very cool, huh?

So imagine the power of an app that would go live on Vodafone’s carriers all at once. But before we get carried away, let’s have a look at the numbers:

Orange UK (in its recently released Digital Media Index; see here) suggested that 4.87% of its users downloaded one game in 2008 (770,000 downloads p.a./ 15.8m users) but this is without an app store but with the traditional catalogue-style offerings.

For Vodafone Group, this would equate to 38,500 downloads per day (289m x 4.87% / 365). If (or when) it includes this offering beyond its own 27 local carriers to its 40 network partners (including Verizon Wireless!), one would be looking at North of 1bn users and, hence, 100,000+ downloads per day. Now, with an app store, this should – theoretically – be further boosted, let’s say doubled, arriving at 200,000 downloads per day.

How does this compare with everyone’s darling/nemesis (delete as appropriate), the iPhone: I had previously calculated that Apple’s app store sees some 4,000 per minute or 5.7m per day… This however includes all those free downloads (about 22% of all apps are for free), so let’s say the ratio is 1 paid: for 40 free (which is on the high end of assumptions) or 1:15. This would equate to 144,000 to 380,000 paid downloads per day. So Vodafone’s 200,000 wouldn’t look completely out of order, would it?

There’s even more: Vodafone’s decision to bill to the phone bill is only one potential booster since it minimizes friction for the user (Apple: credit card/iTunes account, Blackberry: PayPal, Nokia Ovi: a mix?, etc). The other – and longer-term potentially even bigger one – is geo-awareness: since Vodafone owns the network, it knows where any of “its” users’ mobile is at any given time. Now link app usage with geographical location and you could be on to something fairly unique. There is little in the market so far but then: had Apple run its campaign of “bettering life’s little problems” in June 2008, it would have looked fairly bleak, too!

So: huge potential but where are the pitfalls?

There’s UI and handset fragmentation, if I dare say so. Even though it probably hurts by now, let me repeat: Apple has one model and one deployment method and it nailed content discovery (not perfectly but better than anyone else). Job done. Vodafone has hundreds of handsets on its “to be supported” list. Some are like the Porsche’s of their trade (“first available on s60 devices“; ooooh), others are the equivalent to a pedal-powered toy car. The costs for developers to support all these is significant, the cost of management is arguably, too.

Most importantly though, it takes the simplicity and thus ease of use out of the game. And I would posit that this is a big contributor to the (Apple) app store’s success: simplicity from entry (ingest an app into the store), management (price, etc) to consumption (download and active use). This will be a tough one for Vodafone to overcome, and it is indeed the one point where OEMs have much better opportunities to “get it right”. That the relationship between carriers and OEMs is not always without strain has only recently been proven again, sooooo: the jury is probably still out on that one.

Having said this, Vodafone is better positioned than most carriers though because of its sheer size and footprint. Smaller carriers might struggle to offer developers similar incentives to support their respective offering because they don’t scale as well.

For Vodafone, I am concerned that the multi-level complexities they have to deal with (number of handsets x number of operating companies x number of languages x all additional info [geographical and otherwise]) might pose a strain on its ability to roll out quickly and decisively. It might not be as huge and life-changing as Apple’s app store but it would certainly lift the “mainstream” of app downloads to whole new level. I am an optimist, so, come on, Voda!

Blyk scraps it! No, it doesn't!

By Volker

On 17/05/2009

Blyk, the ad-funded MVNO for 16-24 year-olds has been in the news lately a lot. The trigger was a piece by NMA according to which Blyk had announced it would scrap its consumer offering and concentrate on selling its technology/concept/both to other operators. This was quickly refuted by Blyk. The “final” position appears to being a little unclear.

Now, quite a while ago, I issued concerns about the viability of their business model as a stand-alone ad-funded MVNO (see here), and I stand by it (even if they have varied their model a little recently: from 217 free messages and 43 minutes of free calls per month to a £15 discount voucher). If they now claim that this was “only” a proof of concept, I must say that this smacks more than a bit of hopeful PR although this may just be semantics:

The pitfalls of an MVNO-only model aside, their approach is rather intriguing: if you can segment the market as they do and thus create consumer (or people) clusters that are much more homogenous than most media will be able to assemble (18-49-year-olds anyone?), you have a fairly powerful opportunity to interact with your people more directly, more intensely and – most importantly – more relevant messages than you otherwise could. And this has value, and lots of it!

Combine this now with the headaches of your ordinary operator, of which the biggest one probably (still) is churn. I am lacking current accurate numbers but, historically, an operator’s churn rate (the percentage of users it would lose in 12 months) was up to 1/3. And this is painful, very painful! So get a tool that allows to reduce that churn significantly and you’re off to the races. Combine this with a (functioning because highly targeted) advertising model and you can even increase your margins on this model. Sounds good? Certainly does to me!

And so it is not a big surprise that other operators are said to have shown a lot of interest in the model. Vodafone, for one, have had their own advertising-related announcement in the last week, and the use of Blyk’s model and expertise could be quite compelling to them (as some voices already suggest). From Blyk’s point of view, such a model is also easier and more quickly scalable than a stand-alone expansion and it should therefore greatly aid Blyk to build the critical mass it needs to stay (or become) relevant to advertisers.

It might still fly, you know…

Image credit: http://asetcenter.net/images/article/mobile_adv.jpg

Orange UK: Mobile Broadband Roars!

By Volker

On 14/05/2009

Orange UK, one of the large carriers in the country with 15.8m mobile subscribers, has released its “Fifth Digital Media Index”, containing a set of interesting numbers on the data uptake on their network, and it makes for intriguing reading!

The carrier recorded a whopping 4,125% (!) increase in data use over dongles using their mobile network in the last 12 months with dongle subscriptions growing by 504%. Data use from handset increased by 108% and that, I might add, without the help of the iPhone (which is exclusive to O2 in the UK). The increase from dongles will be connected to a big push this offering has seen in the UK (as in other countries) over the past period. Carriers have been and are promoting these aggressively, helping uptake of mobile broadband significantly.

Here are some highlights from the report:

Music and video downloads increased both by 38%.
Games only grew by 8% (but at least they grew; anecdotally, some other carriers recorded sometimes dramatic drops in take-up) to a total of 770,000 downloaded games, which equates to a market share of 23% of all UK games downloads (the total UK games market would hence be 3.35m downloads for the year with Orange claiming top spot). From the top 10 downloaded games in 2008, 8 were part of the carrier’s embed programme, which shows – again – that users appear more comfortable if they can try it out before (embedded games normally are trial versions).
Social network use over mobile increased by 129% in page impressions per month and 48% in unique users. The monthly average number of pages per user was 397. In terms of popularity of social networks, Orange’s Mark Watt-Jones (@MWJ) fed us additional bits via the Twittersphere: Facebook dominates, Bebo is significant, MySpace less so and Twitter grows very quickly (what was the Oprah moment in the UK?)
An average of 386,000 GB of data have been transferred via dongles and handsets per month.
Mobile search grew by 120% with 45% of the results being “off-portal”, i.e. outside Orange’s domains.
Good old SMS still looking good, too: 19% growth with 1.7bn sent every month.

Another key point Mark brought us via Twitter: 99% of access to social network sites came from non-smartphones. This is quite noteworthy indeed as it arguably shows that mobile data usage now transcends beyond the power users on sophisticated handsets and also that content leads the uptake: give people compelling content, and they’ll use it. Mobile data for the masses seems to have arrived!

The Others: Where Android, Symbian & LiMo are

By Volker

On 27/04/2009

In OEM

The title of this post is not meant in any way derogatory but with all the hype about the iPhone it is sometimes easy to forget that we are talking about a niche product that will probably remain a niche product (albeit a powerful and cool one!). In the rest of the world (feature phones aside), a few consortia are fighting for the open-source market, which is – let’s face it – a considerably larger piece than the small premium segment served by Apple.

So, where were we? There is the LiMo Foundation, which is onto establishing a mobile Linux standard. There is the Symbian Foundation and there is Android, a Linux-based OS from the Open Handset Alliance led by Google. One by one then:

LiMo Foundation

LiMo boasts a membership based comprised of the Who’s Who in mobile. Powerhouses from around the world like Vodafone, Orange,

Verizon Wireless, NTT DoCoMo, Telefonica, SFR, TIM and SK Telecom, Samsung, NEC, LG, Panasonic, Huawei, Motorola, and ZTE (and quite a few more) are all in there. LiMo has released an SDK a while ago. Now though, they decided that enough is enough and that the world should know that their OS was actually making headway. In 2009, there will be new handsets based on LiMo’s s

tandards released by Orange, Telefonica, Vodafone, NTT DoCoMo, SK Telecom and Verizon Wireless. Now, that’s a statement. Non-phone devices are in the works, they say…

There are already more than 20 LiMo phones out there (without very many people having realized it). They include such mundane devices like Motorola’s U9, ROKR EM30, ROKR Z6 and ROKR E8 as well as the RAZR2. Panasonic and NEC pboth produced a whole raft of devices for NTT DoCoMo. See here for a list of available phones.

Symbian

Symbian of course is coming from a differen

t mould: having been (co-)owned by Nokia for, like, ever, there are already over 200m devices running on its OS. After going open-source, they are working on consolidating the sister formats S60, UIQ and MOAP(S) now into one. Membership-wise, they’re not doing badly either: they target to having more than 100 members by year-end. Membership with them is only $1,500 p.a. It remains to be seen to what extent they will extend their handset footprint beyond Nokia though. Little has been heard so far…

Android

Both foundations felt compelled to state their cause, also in response to Eric Schmidt’s continued mantra that 2009 will be very, very strong for Android. The Open Handset Alliance had gone off to a well-publicized start with the T-Mobile G1. They recently announced that it had sold 1m devices (regarding which some people pointed out that Apple shipped as many iPhones on the first weekend), and are now gearing up more devices for launch (Vodafone got its hands on the HTC Magic). Samsung, LG, HTC and Sony Ericsson have all announced Android devices this year, and the first Samsung (I7500) has just been officially confirmed.

Multiple Membership

Wait a minute? Samsung? Weren’t they part of the LiMo foundation? Well, yes, and that is part of the problem: a lot of the big players have their fingers in all the pies (and why should they not?). This is favouring Apple since they are a single organization producing hardware and software. It could also be argued that it is favouring Android because Google throws so much marketing and PR behind it. However, maybe not. The big OEMs and the big carriers all work according to their own agenda. And this might very well be a very different one to Eric Schmidt’s: to an OEM, production cost, stability and versatility without impacting standardization are key. To a carrier, a lot will (also) ride on the ability to customize the handset so as to give it a distinct branded feel. Less PR from someone like Google makes it easier to them to focus on their own brand.

So: rock-solid, clean code, transparent and clear SDKs, no hidden hooks will mean that a lot of the feature phones that create the vast majority of handset sales (even if sales of the “classic” J2ME ones had been declining in 2008 when compared to smartphones) will quite possibly see a larger and larger move towards the open platforms. It makes it cheaper to produce and, with Apple having given the world the app store idea, content should flow in sooner or later. They “only” need to keep the standards, well, standard!

The iPhone is of course looming large, and it is the one device that has shown the old school of the telco world how 21-st-century marketing can impact market perception and sales. They have also all realized that this might actually be a very good thing, hence the eager discussions many are purported to be having on getting their hands on the next generation. However, last time I looked, the streets were not full of Porsche Boxsters either. Quite a few Hyundais, Fiats, Peugeots, BMWs, Volvos, well, you get it…

Ringtones, Wallpapers & SMS in the UK

By Volker

On 29/04/2008

English newspaper The Guardian published the results of a couple of recent surveys on mobile content, including the quarterly “Orange Digital Media Index” and a study carried out by TNS and, alas, no real surprises here:

Ringtone and wallpaper downloads are slowing and are on the decline and, frankly, who in their right mind with a phone that plays MP3s, has a good camera as well as multiple connections to a computer, would spend money on such little gimmicks anymore? Ringtones were down more than 10%, whilst wallpapers still grew but at a meager 3%.
Full-track downloads of songs though were on the rise — 292,000 in January on Orange UK compared to only 100,000 ringtones.
SMS are going strong (up 21% or 1.3bn for the month in the UK) according to Orange, a number to which I, through my 12-year-old son’s phone bill, contribute no small share…
TNS believes mobile IM is on the rise but this is not really the big thing. What IS the big thing is that, according to TNS, more than 1 in every 3 messages a user sends from either his/her mobile OR computer are SMS (38%), and that shows how ubiquitous the whole thing has become. Again, judging by my son’s communication patterns, I believe that: his choice of messaging is – in order of relevance: 1) SMS, 2) IM, 3) (and I mean a very, very distant 3) e-mail.

So pretty much all as expected. Unfortunately, no news on mobile video, games or applications in this one although this is there might actually have been interesting things to report. I am actually wondering now why I even bothered recording this at all… Apologies…

Blyk now at 100k subs

By Volker

On 24/04/2008

Now, I will not claim that they ramped up their efforts as a result of my comments a few days ago, but Blyk announced today that they breezed past the 100,000 subscriber mark. So, well done them!

It does not however alleviate my concerns about the general business model, I have to say. They are not revealing ARPU or anything like that. The overall constraints of the ad-funded approach do, I think, remain. I stand to be corrected but would need to see a more robust business parameters to be convinced…

PS: Thanks to BitRabbit for the heads-up!