Here’s another Carnival of the Mobilists, this week hosted by Ram Krishnan on his Mobile Broadband Blog. As usual, lots of goodies: a look at Blyk (check also my 2p here), Tomi Ahonen’s reasoning on why the iPhone is better than a laptop, the wider implications of Facebook Connect (yes, there are phones are than the iPhone in this world!) and lots more. Go, go, read it now here!
Tag: blyk
Blyk, the ad-funded MVNO for 16-24 year-olds has been in the news lately a lot. The trigger was a piece by NMA according to which Blyk had announced it would scrap its consumer offering and concentrate on selling its technology/concept/both to other operators. This was quickly refuted by Blyk. The “final” position appears to being a little unclear.
Now, quite a while ago, I issued concerns about the viability of their business model as a stand-alone ad-funded MVNO (see here), and I stand by it (even if they have varied their model a little recently: from 217 free messages and 43 minutes of free calls per month to a £15 discount voucher). If they now claim that this was “only” a proof of concept, I must say that this smacks more than a bit of hopeful PR although this may just be semantics:
The pitfalls of an MVNO-only model aside, their approach is rather intriguing: if you can segment the market as they do and thus create consumer (or people) clusters that are much more homogenous than most media will be able to assemble (18-49-year-olds anyone?), you have a fairly powerful opportunity to interact with your people more directly, more intensely and – most importantly – more relevant messages than you otherwise could. And this has value, and lots of it!
Combine this now with the headaches of your ordinary operator, of which the biggest one probably (still) is churn. I am lacking current accurate numbers but, historically, an operator’s churn rate (the percentage of users it would lose in 12 months) was up to 1/3. And this is painful, very painful! So get a tool that allows to reduce that churn significantly and you’re off to the races. Combine this with a (functioning because highly targeted) advertising model and you can even increase your margins on this model. Sounds good? Certainly does to me!
And so it is not a big surprise that other operators are said to have shown a lot of interest in the model. Vodafone, for one, have had their own advertising-related announcement in the last week, and the use of Blyk’s model and expertise could be quite compelling to them (as some voices already suggest). From Blyk’s point of view, such a model is also easier and more quickly scalable than a stand-alone expansion and it should therefore greatly aid Blyk to build the critical mass it needs to stay (or become) relevant to advertisers.
It might still fly, you know…
Image credit: http://asetcenter.net/images/article/mobile_adv.jpg
I post on Blyk, and the next day its CEO rushes to give an interview… Was he upset about what he read and unleashed a PR storm to rescue his company to fight sentiment of the blogosphere? Perhaps, perhaps not. Well, maybe not. On the merits, there is nothing dramatically new but it is worth mentioning, I guess, nonetheless. Judge by yourself.
I know I have been depriving you lately (the day-job demanding more of my nightly attention than I would like) but this is remarkable: Blyk, the ad-funded MVNO, which I have covered previously (here and here), raised – financial crisis or not – a rather substantial amount from its existing investors, namely €40m (which apparently translates into $50.4m). Now, do they not read my blog? Or do I not get it (as Blyk’s UK MD would probably suggest).
Blyk has by now collected 200,000 subscribers and wants to roll out internationally, namely in Germany (as if the cut-throat market there, including Aldi and Tschibo’s money-scraper MVNOs, wouldn’t be enough), Spain and Belgium, which would constitute decent growth. My concerns over the financial viability still stand though (cf. here): I cannot see them making money from this longer term (unless you mean the really, really long term; then it might work). And perhaps, just perhaps, the words of Blyk’s CEO, Ala-Pietala, who noted (which MoCoNews somewhat fittingly called “ominous”) that Blyk also felt the impact of the world’s financial situation, point that way, too. Is that to say that they might have got money but they don’t make any (or not enough)? Do I get it after all?
Now, I will not claim that they ramped up their efforts as a result of my comments a few days ago, but Blyk announced today that they breezed past the 100,000 subscriber mark. So, well done them!
It does not however alleviate my concerns about the general business model, I have to say. They are not revealing ARPU or anything like that. The overall constraints of the ad-funded approach do, I think, remain. I stand to be corrected but would need to see a more robust business parameters to be convinced…
PS: Thanks to BitRabbit for the heads-up!
Ad-funded MVNO Blyk‘s business is something I had long wanted to comment upon but, alas, never got around to. But as it was now reported that they increased their advertiser base from 44 to 117, now here we go…
Blyk is an ad-funded MVNO stricly for the 16-24 year-olds. It launched in September 2007 in the UK (running via the Orange network) and, on its website, promises to roll out to go “pan-European” this year.
Does it catch on? Blyk recently reported that they reached 30,000 subscribers in the UK and would ad 3,000 per week. However, they had also said they’d hit 50,000 by March and I have yet to hear of that milestone; even a Google search doesn’t reveal any progress report beyond the 30,000…
There has been some talk about issues in signing up to the full service but that may well be from rumour-land, so let’s ignore it here.
As a Blyk subscriber, you get 43 minutes of voice and 217 texts a month for free as long as you opt in to receive up to six ads to your phone a day. After that, Blyk subscribers, all of whom are pre-paid users, pay 10p (US$0.20) per text and voice calls are charged at 15p (US$0.30) per minute. Applying these rates to the free voice and texts, you get services worth GBP 28.15 (c. US$ 56.30) per month for free. This is therefore the amount they need to make back from advertisers (who include Sony Ericsson, Coca Cola, SonyBMG, I-play, Ford, Adidas and Mastercard) in order to break even (let’s assume the operating costs are absorbed in the margin on actual cost per voice minute and SMS, which should be somewhere around 40%). On 6 messages per day, this equals 15.6p (c. US$ 0.31) required ad revenue per message in order to make good for that (operating costs aside), the equivalent of a CPM of a hefty US$ 310 (compared to a market average of US$ 25-40). With the chronically cash-deprived user base that they are targeting, one can probably well assume that most users will in fact use their allowance in full.
So how do the economics work? And do they work at all? According to fellow blogger Jan-Michael Hess from Mobiliser.org the reason Blyk claims to justify this very high CPM is there apparently very high click-through rate (CTR) of 29% on average (anywhere between X and 43%). But can this be sustained? One cannot force users to click through. If each user gets 180 messages per month, how likely are they to act on an average of 2 per day? Not very, I’d say… This means that they are more likely to having to come down on their CPM. And this is where the fact that they apparently managed to nearly triple their advertiser-base is interesting: did they do so on their original CPM? Or did they have to drop it? Alas, the report doesn’t reveal this crucial bit of information…
CPM is key to Blyk’s business model and I would consider it highly unlikely that it will be able to command such a premium to the market, also as 30,000 users aren’t the world. Youth may be the killer target market that can create or make or kill new brands and it is therefore very interesting to advertisers. But, as has been pointed out, this particular target market is also fickle: free offers are loved but connection via community and brand means that users want to get in touch any way possible. More often that not mobile youth have several mobile prepaid cards all with special offers and bundled rates. They are tech-savvy and will often know where and how to get the free or cheap voice calls they need when they need them (to which I, the father of a near-13-year-old boy, can already testify).
My preliminary verdict is therefore: not very likely to succeed.