This week’s Carnival of the Mobilists is hosted by the formidable Caroline Lewko at WIP Jam. I am very happy to note that my latest post on Apple’s growing relevance as a gaming platform is included in last week’s line-up. For the remainder, there’s stuff on LiMo (for some background on where they came from see here) and some very worthwhile piece on mobile marketing amongst much more. And now go to read it here!
Author: Volker Page 43 of 73
I wrote about this topic a couple of times already (here and here) but here‘s an interesting update/summary. The gist of the argument remains, only the numbers got better: Microsoft’s XBox has sold 29 million units, and that is fairly respectable (in particular when you consider that people regularly fork out $30 and more per game). Apple however (Mr Gates, I hate to say it) outsold its dear competitor by selling more than 30 million iPhones (and, well, iPod Touch).
The hardware install base is fairly similar then. There are two differentiators (besides the price point as per above and the fact that an XBox is not so portable nor meant to be): 1) Apple took a lot less time to get there, and 2) there are more than 25,000 applications for the iPhone, of which about 1/4 are games. That’s a lot!
And with its fairly awe-inspiring iPhone 3.0 update (more here or watch the entire keynote), one can now also add in-game micro-payments to the mix, which enhances the flexibility of billing models beyond anything its console or handheld rivals have on offer. Add to this the points raised in my earlier posts and the neat additions to the new iPhone SDK (use music stored on the device in the game, in-game voice chat, push notification waking up an app, stereo Bluetooth, etc, etc) and we are hopefully to see yet another wave of innovative, intelligent implementations of this. It is pretty cool indeed!
This is not strictly within the realms of topics I normally cover in this blog but it certainly deserves wider notice.
We run a game development, publishing and distribution business and, just before Christmas, moved offices. Our ISP is Virgin Media, part of the Branson empire that bought erstwhile ISP NTL a while ago. Virgin was quite forthcoming to accommodate our move and were, I’d say, happy that we would stay with them. They needed – or so they said – 6 weeks to make the full switch but told us to accommodate us with a DSL line in the interim. Whilst this is stretching for the HQ of a digital company, it was only for a short time so, hey, roll with the punches…
Then we were told that all would actually take “a little” longer. A little became end of May 2009; this would have been nearly 6 months from our office move. Impossible! Software engineers, deployment teams, sales force, marketing, project management all over a DSL line? Our worst nightmare!
That Friday night, after I had heard this – fairly solemnly delivered – verdict of the Virgin customer service, I vented my frustration on Twitter, namely by addressing a tweet to Sir Richard Branson, entrepreneur extraordinaire, customer service evangelist and face of Virgin. Sir Richard was at the time, I believe, on an around-the-world trip with his various Virgin airlines…
Then the power of Twitter, ordinarily available only to the digital and real-life celebrities with North of 25,000 followers, also showed its might to me: inside 12 hours, I had direct messages via Twitter from the MD of Virgin Media and their Sales Director for the business division of which Manchester is part. By Sunday I had their mobile numbers and arranged for a call with the MD on Monday morning. By Tuesday, we had a tentative date (20 March), which was then bettered to 17 March. And as of 1pm of that day, our business was, well, back in business (the engineer delivering the router et al was actually a full half hour early). Within 15 minutes our IT manager, sys admin and my good self were peppered with careful inquiries from various sources within Virgin asking if all was in order. Wow!
Besides this being a nice war story, it does show what Twitter can be used for: Virgin Media will have identified a need to address the – anecdotally very poor – customer service levels of the NTL business they acquired. Now, one could of course (and rightfully) claim that I should not have needed to go to one of Britain’s most successful entrepreneurs to get a response from somewhere in the bowels of this organization. On the other hand did they manage to demonstrate in exemplary fashion the passion and dedication they have: I mean, an MD of a large ISP twittering you on a weekend? Impressive.
Whilst this does not solve the root of any general customer service issues Virgin Media may (or may not) have, it does allow their management to manage change from the top, and it does – whilst not replicable (at least not through MD treatment) – allow them to accelerate sensitivity and awareness for such issues within the organization whilst displaying (and in a convincing fashion) their will to improve (and don’t we all happily fall for a show of good will and effort!).
The only question that remains is whether Sir Richard has a Twitter Manager or if he actually forwarded my tweet to his lieutenants himself… I do thoroughly thank everyone involved there; a great example of how it can work, a great showcase on what Twitter can do to help your business, faith restored!
The latest Carnival of the Mobilists (No. 165 already) is out and dancing over at VisionMobile. My post on Microsoft’s app store initiative and why (or why not) it might succeed is included, too. It is not the only interesting post though, including one claiming the app store will fail! So have a look and check it out here!
Here’s one that nearly slipped through the (well, at least my) net: according to a recent press release, the Eclipse Foundation is set to unveil a unified development platform. It is said that some major players, including Nokia, RIM, Sony Ericsson, IBM and Motorola have joined this initiative already though Android and – predictably – Microsoft and Apple are notable in their absence.
The concept is oh so simple: a developer goes to the site, downloads the platform and is ready to rumble. The platform (called Pulsar) would pull together vendor-specific SDKs and off you go. It is clearly geared to tackle the fragmentation of the many, many handsets to be addressed when publishing to “mainstream” mobile phones.
At present, it’s an initiative (as there have been so many) and the presence of industry heavyweights does not always guarantee their success. I am (cynicism coming with age…) cautious over black box approaches (remember Tira Wireless?). I would love to see this succeed but let’s see what it comes to…
Image credit: digitalvish.com
Microsoft has a central market place for Windows Mobile applications in the making. It is the latest (and maybe the last) of the big smartphone platform makers to come forth with such a model. And – with a probably already somewhat reflexive jab to its Cupertino nemesis (yes, Mr Gates’ children are not allowed iPods), it vowed to be more open to outside software developers.
Apple is indeed not known for the most proactive approach to external partners but it does have a bit of a name for being a “good company”. Microsoft on the other hand is, rightly or wrongly, not really known for this. It would be a nice move. Other than that – also somewhat familiar – Microsoft’s store is said to be closely following Apple’s lead, even the revenue share (70% to developers) is apparently the same. The only difference would then be the openness. This is presumably being highlighted following a couple of incidents where developers complained that Apple had not accepted their applications without giving them a good reason. If Microsoft were to make this bit better, it would constitute a significant improvement as it would save developers from spending money on application development only to see them canned.
The rationale for Microsoft’s move is utterly simple: a) there are more Windows Mobile apps out than iPhone ones (20,000 they say). It is just a wee bit more difficult to find them, b) everyone else (RIM, Nokia, Android, hell, even Palm) does it, and c) Apple is insanely successful with it.
The big question that remains is if the integration of the store will be as seamless as Apple’s. The key differentiator is that Apple has managed (which no other OEM has so far) to impose a strictly regulated environment from end to end: its program has an easy entry (a few paragraphs with a click-through agreement), a fairly well-controlled development environment and a unified output (the store), which is the same anywhere in the world. Even the biggest OEMs have struggled to impose anything even resembling this kind of control. Windows Mobile runs on a number of the tier-2 players (HTC) that have done the opposite to Apple: HTC willingly gives away its branding in favour of a carrier brand and is content to provide the hardware. Since it can be expected that at least the larger carriers will be keen to run app stores of their own, Microsoft will struggle more than Apple (which was a highly anticipated new market entrant with a tremendous brand message) to assert this type of dominance over carrier specs. The recent rumours of lower Windows Mobile output won’t necessarily help either.
I would welcome a success from Microsoft; let Apple not grow overly content…
World market leader Nokia had a bruising 2008, at least in the smartphone field. According to a study, the Finns’ market share in this segment dropped by 10% to a – well – still fairly respectable 40.8% in Q4/2008 (as compared to 50.9% a for the quarter in the previous year). Painful!
The big winners were RIM (growth of 84.9% year-on-year), Apple (111.6%) and Samsung (138%) although the latter grew from a fairly low share (1.8%). HTC was up 20% but its carrier-branded handsets (T-Mobile G1, etc) were not listed under its own tab but under “others”, so there might actually have been more (probable when considering that the company’s profits rose sharply in Q4/2008 on G1 sales).
Apple, interestingly, is said to have suffered a fall of sales during Q4/2008 with growth in that quarter driven by the Blackberry Storm, T-Mobile G1 and strong Samsung sales. On the OS side, Windows Mobile made headway, mainly via the successful HTC Touch line and the Samsung Omnia.
Overall smartphone sales in Q4/2008 were 38m and 140m for the whole year. This seems to tie in roughly with the numbers I discussed earlier this month.
The changes are of interest to the content industry, too. Smartphones make for a disproportionate amount of content consumption, and smartphones also lead the way for the new app stores that are breaking through everywhere after Apple showed its competitors just how much consumers are craving content. RIM is out of the blocks, as is Android. Nokia announced its Ovi Store and runs similar programmes with N-Gage, NCD and Comes with Music already and Windows Mobile has just announced the shop it will launch itself. Remains to be seen where Palm will go with its Pre and WebOS: it only had 0.9% of the market (some faithful Treo users!) and hence lots of catching up to do. And what about the newly coined JavaFX?
Here are the charts (courtesy of Gartner via Cellular News) for 1) Q4 2008 by vendor, 2) all of 2008 by vendor, 3) Q4/2008: by operating system and 4) all of 2008 by OS:
Worldwide: Smartphone Sales to End Users by Vendor
(Thousands of Units)
| Company | 4Q08 Sales | Market Share4Q08 (%) | 4Q07 Sales | Market Share4Q07 (%) | 4Q07-4Q08 Growth (%) |
|---|---|---|---|---|---|
| Nokia | 15,561.7 | 40.8% | 18,703.3 | 50.9% | -16.8% |
| RIM | 7,442.6 | 19.5% | 4,024.7 | 10.9% | 84.9% |
| Apple | 4,079.4 | 10.7% | 1,928.3 | 5.2% | 111.6% |
| HTC | 1,631.7 | 4.3% | 1,361.1 | 3.7% | 19.9% |
| Samsung | 1,598.2 | 4.2% | 671.5 | 1.8% | 138.0% |
| Others | 7,829.7 | 20.5% | 10,077.3 | 27.4% | -22.3% |
| Total | 38,143.3 | 100% | 36,766.1 | 100% | 3.7% |
Worldwide: Smartphone Sales to End Users by Vendor, 2008
| Company | 2008 Sales | Market Share 2008 | 2007 Sales | Market Share 2007 | Growth 2007-2008 |
|---|---|---|---|---|---|
| Nokia | 60,920.5 | 43.7% | 60,465.0 | 49.4% | 0.8% |
| RIM | 23,149.0 | 16.6% | 11,767.7 | 9.6% | 96.7% |
| Apple | 11,417.5 | 8.2% | 3,302.6 | 2.7% | 245.7% |
| HTC | 5,895.4 | 4.2% | 3,718.5 | 3.0% | 58.5% |
| Sharp | 5,234.2 | 3.8% | 6,885.3 | 5.6% | -24.0% |
| Others | 32,671.4 | 23.5% | 36,176.6 | 29.6% | -9.7% |
| Total | 139,287.9 | 100% | 122,315.6 | 100% | 13.9% |
Worldwide: Smartphone Sales to End Users by Operating System, 4Q08
| Company | 4Q08 Sales | Market Share 4Q08 | 4Q07 Sales | Market Share 4Q07 | Growth 4Q07-4Q08 |
|---|---|---|---|---|---|
| Symbian | 17,949.1 | 47.1% | 22,902.5 | 62.3% | -21.6% |
| RIM | 7,442.6 | 19.5% | 4,024.7 | 10.9% | 84.9% |
| Windows Mobile | 4,713.9 | 12.4% | 4,374.4 | 11.9% | 7.8% |
| Mac OS X | 4,079.4 | 10.7% | 1,928.3 | 5.2% | 111.6% |
| Linux | 3,194.9 | 8.4% | 2,675.9 | 7.3% | 19.4% |
| Palm OS | 326.5 | 0.9% | 449.1 | 1.2% | -27.3% |
| Other OSs | 436.9 | 1.1% | 411.3 | 1.1% | 6.2% |
| Total | 38,143.3 | 100% | 36,766.1 | 100% | 3.7% |
Note: The “Other OSs” category includes sales of Sharp Sidekick devices based on the Danger platform.
Worldwide: Smartphone Sales to End Users by Operating System, 2008
| Company | 2008 Sales | Market Share 2008 | 2007 Sales | Market Share 2007 | Growth 2007-2008 |
|---|---|---|---|---|---|
| Symbian | 72,933.5 | 52.4% | 77,684.0 | 63.5% | -6.1% |
| RIM | 23,149.0 | 16.6% | 11,767.7 | 9.6% | 96.7% |
| Windows Mobile | 16,498.1 | 11.8% | 14,698.0 | 12.0% | 12.2% |
| Mac OS X | 11,417.5 | 8.2% | 3,302.6 | 2.7% | 245.7% |
| Linux | 11,262.9 | 8.1% | 11,756.7 | 9.6% | -4.2% |
| Palm OS | 2,507.2 | 1.8% | 1,762.7 | 1.4% | 42.2% |
| Other OSs | 1,519.7 | 1.1% | 1,344.0 | 1.1% | 13.1% |
| Total | 139,287.9 | 100% | 122,315.6 | 100% | 13.9% |
Note: The “Other OSs” category includes sales of Sharp Sidekick devices based on the Danger platform.