App Store Fragmentation: Vodafone & Android

On 15/06/2010, in 1, by Volker

It’s been looming and was long expected but today Vodafone announced it would embed its Vodafone 360 app store on two Android devices next to Android Market. Vodafone says their store would give partners a richer retailing experience than Android Market – but then they would say that, wouldn’t they?

But cheap puns aside, the move does have some legs: Vodafone uses Qualcomm’s Xiam personalisation engine, which provides recommendations based on user behaviour. They claim – and you may have heard that before in any number of my talks – that recommendations are a much stronger driver than promotions, stronger by a level of 4x to be exact. This ties in with my preachings: nearly 3/4 of all purchasing decisions (not only mobile, all of them!) are made on the recommendation of friends. And, alas, this is where “user behaviour” as the applicable pattern comes short: do I care how many, say, Amazon buyers of Grisham novels are also buying other authors’ crime thrillers? No. Why not? Because I don’t know these people. Do I care what my friends may think I like? You bet! Why? Because they know me and my tastes. Doh!

Anyway, back to Vodafone. They have realised (and, credit to them, admit it!) that a vertical implementation where you only get the full scope of 360 services if you have one of two phones doesn’t work. And, well, that’s somewhat obvious, isn’t it? Or is it a reasonable assumption that all my friends will all of a sudden (and at the same time) exchange their various handsets for a Samsung M1? No, I thought not either.

Vodafone did divulge a little data sniplet that must encourage them though, and that is that 360 customers have a 3x higher ARPU than others. If you look at the above (recommendations, friends, etc), that is not completely surprising. So now the next hurdle is to roll it out across their whole range of handsets. And let’s face it: a simple store won’t cut that on its own. Going cross-platform also means that – depending which handset you fancy – you may find different app stores of differing attraction competing with Vodafone’s own for attention (e.g. does Nokia’s Ovi offering seem to have more traction than, say, Blackberry App World but the latter has – from a publisher’s perspective – vastly superior price levels). All in all pretty sub-optimal, I think.

On a sideline: I will be moderating a panel on “How to Make Money as a Developer” this week at Mobile 2.0 Europe in Barcelona and I will be having the immense pleasure of having two operators on the panel (Orange and Telefonica-O2) as well as Microsoft (representing the OS side). This Vodafone announcement highlights some of the challenges the industry is facing. Interesting times!

People-centric Design Rules!

On 14/06/2010, in 1, by Volker

Apple’s iPhone is only a marketing fad for vain urbanites. True purists go for Android. Those who see the light in volume go for Nokia or Samsung.

All this are points often heard when one dives into the deeper echolons of most mobile tech blog or forum. Engineers throw up their hands because those “American-centric media types” “don’t get it” and only wave their flag for whatever Steve Jobs, turtle neck and all may put up onto the big screens of his church.

I am not American and I am not a media type. And I don’t wear turtle necks (well, not since c. 1989 at least). And yet, I do prefer my iPhone (3G) over my Nexus One. And this despite obvious advantages of the Nexus: better screen, quicker, haptic feedback (yes, Mr Jobs, I do like that), the concept of open source, etc, etc. So why do I stick to the iPhone? Fanboy? Marketing fad? Vain urbanite?

Here’s why: I have been trying to set up my Nexus so it will do what my iPhone does, and I am not talking of playing a fancy game or running some other app that is not (yet) available on Android. I am talking about the two key things I need a phone for (41-year-old non-techie I am), and that is phone calls and e-mail; calendar (with sync) is important, too. For the former I need my address book, and I need it to sync properly. For the latter, I need my (admittedly too many) e-mail accounts set up on my device and syncing properly. As to calendar, wait for it below. Alas, two very different experiences:

  • On the iPhone, you do the following: 1) plug the phone into your computer, 2) answer “yes, please” when iTunes asks you if it should sync contacts and e-mail addresses, 3) get yourself a cup of coffee, 4) walk off.
  • On the Nexus, you’re OK (-ish) if your life evolves around Google. With a Gmail account and associated contacts (and/or calendars), you’re sort of OK. It does all that. Now – shock, horror – I do not actually send all my mail from Gmail and my contacts are mainly dealt with in my address book (take Outlook or whatever you want if you’re a Windows user). And I use iCal and not Google Calendar. And so it starts: there is no desktop application that would help me do this. On a Mac, the phone is not even recognised when you plug it in (and that is a rare thing on a Mac; is this another piece of Apple vs. Google? I don’t know but I doubt it). So you are finding yourself setting everything up by hand! Entering the POP3 and SMTP (or IMAP) server addresses, user names, passwords, etc, etc for seven e-mail accounts is no fun. And (remember I am not a techie) invariably leads to some box checked wrongly here or a typo in a password there and, kawoom, nothing works. I can set up a Google Calendar/iCal sync BUT that will only sync the specific Google Calendar bit between the two, and not any of my other (work, home) calendars. I can sync my address book with Google, so that works. The whole procedure took me the better part of 45 minutes, including lots of corrections and swearing and led to me abandoning a half-configured beauty of an Android phone. Great result.

So why is that?

My answer is: because they design it with engineer-centric design. And that is wrong! Why? Well, because most people are not engineers! An engineer thinks something along the following: I am Google and we love the cloud. Therefore, I will design everything so that it will adhere to that principle and will – in a purist kind of way – design everything in a way that you can beautifully and seamlessly set everything up – if and as long as you use all the wonderful Google services we have. And if you don’t get that, you’re not worthy.

The same works with Nokia: we’re Nokia and we have the best hardware, the best distribution and an incredibly good and powerful plethora of services around it (we did spend time, resource and money after all to become mighty competitors in maps [Navteq], music [Comes with Music], apps [Ovi - and the many iterations before it], etc). I will therefore design everything in a way that I can let this hardware shine as best I can; I mean: we had video calls since 2005, for elk’s sake! And if you are too dumb to configure everything in a proper way and cannot find the destination to where your downloads were stored, you’re not worthy.

Apple looks at things a little differently (and it is not only for the better although, for most people, it is): they provide a tool that brings everything I need over to my phone just like that. Job done. Easy! They will look at whatever tools they need for this. And if it means extending iTunes (which, yes, I know, they had already) to accommodate syncing data other than music and video to something other than a computer, than so be it. In that, they follow their own philosophy as slavishly as the other guys do but they do design it from a people-centric rather than an engineer-centric point of view. And that is why it works so well for people that are not (also) engineers.

They key point is this: Apple does not try (or at least not in your face) to change what people do. If I want to run my e-mail off 5 different domains, then so be it. If I prefer my contacts to sit on my disk rather than in the cloud, that’s fine. They’ll give me tools to facilitate doing what I do already and don’t lecture me on what I have to do to make it work. That this brings about subtle changes in user behaviour is fine: if you convince me gradually that things work better one way rather than another, I might be converted. But to tell me “my way or the highway” does not work! Ever!

The downside is Apple’s control mania, which blocks things (sometimes fairly questionably) because they are (or only might) be out of their control. And this is where Google, Nokia and all the others could score: try to combine things! If you would look at how Apple does things, and then – at the very end – you provide a door (doesn’t have to be a trap door, can be a flashy entry portal) to the innards and machine room of your device, so you can show off whatever you want and open the marvels of technology to those who can and want to handle it – so they can turn their super-smartphone into an uber-super-smartphone. But do leave normal people alone.

In the post-iPhone era, things have changed already (a little): you now get hidden installers (that do not ask you 100 questions on where you want to do what and where and under what penalties and with which risks), you get better interfaces, etc. BUT the default is still engineer-centric and not people-centric. Improve this, and the iPhone killer can be yours!

Image credit: http://www.ntamco.com/main/images/stories/design-is-a-behaviour.jpg

Smartphone Market Shares Q1/2010

On 19/05/2010, in 1, by Volker

Gartner published the latest smartphone numbers for Q1/2010 (or so I read), and it is testament to the continuing rise of this segment: sales increased by nearly 50% year-on-year (and do remember that there was this recession-thing last year). Total sales were 54.3m units in the first quarter of this year. Not too shabby!

On the OS side, the rising stars are Android (9.6% global market share from 1.6% a year ago), which is now bigger then Windows Mobile (and it took it only a year!) and iPhone (15.4% vs 10.5% in Q1/2009). The silverback gorilla still is Symbian which dropped to 44.3% from 48.8%. Blackberry is also down (albeit only slightly: 19.4% from 20.6%).

Here’s a table:

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Has Android Got Game?

On 17/05/2010, in 1, by Volker

According to a recent report, Android has zoomed past Apple in US smartphone OS share, taking the #2 spot with 28% behind Blackberry (36%) but now ahead of Apple iPhone OS with 21% (and, yes, I know that Apple somewhat lamely queried the accuracy of this). Be it as it is, Android is growing (and we all knew that, did we not?). According to Google’s CEO, Eric Schmidt, the company now sees 65,000 new phones being activated per day; this equates to a run rate of 23.7m for the year.

This is good news for handset manufacturers like HTC, Motorola and Samsung (all of who are shipping successful Android devices) as well as Google (which is fairly tightly embedded in the whole thing) but does it also reflect on the wider ecosystem of developers producing applications and services for the platform?

The main points that are usually mentioned are:

  • Low overall numbers: Digital Chocolate’s CEO Trip Hawkins moaned the company sold less than 5,000 units of its hit game “Tower Bloxx” on Android Market, which was indicative for the lack of uptake. If that is so overall, may remain to be seen. I beg to take into a account that Android as a platform is fairly new and the overall install base is still smaller than its competitors.
  • High price-sensitivity: according to an AdMob survey in January 2010, 12.6% of Android apps are paid vs. 20.4% on iPhone OS; the same survey revealed however that the average monthly spend was actually similar on Android ($8.36) and iPhone ($8.18) though higher on iPod Touch, which runs the iPhone OS, too ($11.39).
  • Return policy: Google allows users to return an app for a full refund within 24 hours of purchase. This is seen particularly onerous for games (a lot of which can be played start to finish inside that time frame).
  • Discovery: developers feel Google fell well short of Apple on this one. There is no possibility to discover apps from outside a mobile device (i.e. no iTunes) and Google has not really done anything in terms of marketing either (very much unlike Apple).
  • Ease of purchase: I would like to add ease of use of the buying process. Registration with Google Checkout is a far, far cry from setting up an iTunes account. This will very likely change very, very soon as Google will add carrier-billing now that it decided to move distribution of its branded Google Nexus One from D2C web-only distribution to the usual carrier model.

So what about it? Let us not forget how young Android is – even compared to the adolescent iPhone. The platform launched from an install-base of zero some 18 months ago, with the HTC G1 being the only device out there – and available through a single US carrier, T-Mobile (with a market share around 12%). Whilst I do not want to take anything away from Apple’s superior accomplishments with the iPhone, the growth of Android is not too shabby either! And with a plethora of manufacturers deploying Android-based handsets now (cf. the growth numbers above), Android is likely to be powering into the fore even more (irrespective of whether or not the above stats on it overtaking iPhone OS in the US already being true).

Price-sensitivity is not actually as bad as people think: the aforementioned AdMob survey shows nigh identical average spending patterns. Personal impressions may again be hampered with by early experiences: be reminded that, initially, there were only free apps out there. They will surely still be hanging around, but will they also for much longer?

Apple has always been extremely scrupulous on approval of applications on its platform. And whilst this may now be held against it every now and then (e.g. in the case of nipples or Pulitzer-price-winning political cartoons), it has helped it to uphold a fairly high standard of quality, which Android was lacking (initially) and which even led to “crap-filter” apps. One can however safely assume that this will change once the market size improves: Apple’s margins might be superior to everyone else in the world but that does not mean that the margins game developers can achieve with it are the same. With Android OS primed to expand at a much faster pace, the numbers will clearly speak for it, and – I would posit – that will bring more and more quality to the store, with the fads sinking fast.

Also, do not forget the big brands: they do not necessarily care for a small share of the audience only. Whilst Android was fledgling and just starting up, they may have held back but, ultimately, they are about reach, and Android is certainly bound to deliver that. I would therefore suggest that we will be seeing an influx of large brands (gaming and otherwise) onto the Android platform very soon, and this will also help user orientation as to what to go for and what not.

The discovery of apps will also be helped by the more open nature of Android. There have been a number of announcement for curated stores by carriers (e.g. Vodafone, Orange, Verizon Wireless, Sprint, etc.), and these will certainly not be allowing a free for all! Besides that, the app store model does per se pose some challenges on developers: the more successful a platform (and/or store) is, the harder it is to be discovered. One might need to look for other solutions in that respect…

The billing side of things is bound to improve, too. With carrier-billing around the corner (cf. supra), this will get easier and better. And also easier and better than it is on the iPhone: charges will simply appear on your carrier bill (smart pipe anyone?). Besides that, the business models for games are undergoing significant changes anyhow: Freemium takes centre-stage, and so it should: the model allows people to try a game out and be charged for it only when they know that a) they like it, b) what they are being charged for (e.g. that coveted sword, a couple of precious lives, or that cool background theme).

Remains the return policy. I have been raising this with Google, and it must be pointed out that similar things exist on the iPhone (they’re just “better” hidden). So besides the obvious (Google’s good intentions came back to haunt them), it is also time to think of new business models (cf. Freemium). It is not something constrained to Android: transparency requires you to deliver value. If you do, there are good and transparent means to monetize that value; and users will follow.

So, yes, there is game in Android. If you don’t believe it now, just wait for it! ;)

Here is the deck to the talk I gave at the Social Media World Forum (or rather its mobile track, which was called Mobile Social Media Europe) in London this week.

The Power of Open: Why Android is Big

On 11/12/2009, in 1, by Volker

A couple of weeks ago, I gave a keynote at Droidcon, the (so far) largest Android conference, in Berlin. I spoke about why brands should look at it (I posted it here). Brands care for volume. They’re not necessarily interested in small segments of the market.

The iPhone is not an exception, it is rather a powerful reinforcement of that idea: in spite of its niche, it provides ROI (and warm, fluffy PR as well as content execs) when you compare the cost of the activity (creating an app) with its effects. The conclusion is however not that the iPhone is such a big driver in itself but that EVEN the iPhone (with its very limited scale) generates positive ROI.

The mobile phone market (and its associated content offerings) is extremely fragmented. A plethora of platforms (J2ME, BREW, Symbian, Blackberry, Windows Mobile, iPhone, Android, a couple of proprietary ones, some with middleware, now Bada and Maemo; wonderful…) and distribution channels (traditionally carriers, and lots of them, plus D2C distributors like Thumbplay, Jamba, Zed, Buongiorno, etc and now, increasingly, app stores: everything from the App Store to Android Market, Ovi, Blackberry App World and countless others). Tough for brands: they do not really care for a subset of users consisting of owners of J2ME devices on, say, Orange UK (no offence, Orange).

The ecosystem is tough to address as every mobile game developer will tell you. Which is why the iPhone was such a huge game changer: one device on one platform with one distribution channel globally. And all presented well, easy to use, great UI and users get to content with very few clicks and without unnecessary warnings). It is also always connected (rather than only connected in theory) and hence opens the doors to a new way of consuming, promoting and using content, specifically interactive one such as games and apps. Everyone else scrambles to follow but they struggle because it is such a different way to look at the world (well, different when you are a network operator or handset OEM). And because of this, competition on this platform is now fierce, very fierce.

But now then, why would one support Android? I mean, Gameloft just said it sucks (well, commercially at least). Why do I think it will be (is?) big? And why do I think one should look at it now rather than, well, later?

For starters: it took Gameloft a full 3 days or so to realize the mess it made with its announcement to cut back Android; and swiftly issuing a statement that said pretty much the contrary… But, heck, we’re not running everywhere where Gameloft runs, do we?

Android’s potential is enormous! Not because Eric Schmitt, Google’s CEO said so. But because it is O.P.E.N. This gives it a potential that is beyond all others: it enjoys wide support from vendors (HTC, Dell, LG, Samsung, Sony Ericsson, Huawei, Motorola, Acer, Creative and countless more), carriers (it’s a little like the who’s who: China Mobile, China Unicom, NTT DoCoMo, Sprint, KDDI, Softbank, T-Mobile, TIM, Telefonica, Vodafone) and has a very powerful sponsor indeed in Google. The result is a huge number of devices (cf. Wikipedia page here), and they will grow. They will grow faster than Apple can because of the law of big numbers. Even if Apple may retain an edge on running the overall sexiest package but it will not withstand the overall numbers. Incidentally, the afore distinguishes Android – for the time being – from Symbian (which is now also open source): it lacks a convinced sponsor at the moment (Nokia seems to be wavering in its support) and also seems a little clunky (no open can be so strong so as to support a weak or rather outdated proposition). However, with its massive install base of 280m+ devices it could rebound if they fix this.

Android stretches further though: it is not limited to mobile devices, it goes across to eBook readers, set-top boxes, netbooks, you name it. Users increasingly swap between screens. As a content and/or service provider, you want to be with them, be of service to them, wherever they are. They should not have to worry, you should! Android makes this relatively easy for you.

The Power of Open is tremendous. It provides for (theoretically) infinite growth. And you want to be there. And you want to be there now: They say, a tidal wave of apps is coming. You won’t catch the train once you can see it… ;-)

Do not forget: people (and brands) want to reach people. Full stop. They do not necessarily want to reach people who happen to have an XYZ device running the ABC OS on the carrier X in country Y! Apple is wonderful (I am an avid iPhone user and do not plan to change – well, yet) but it is a niche. And if you have business to do, you may want to look beyond that niche.

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Android 2.0 a Motorola Exclusive???

On 16/11/2009, in 1, by Volker

There have been reports (referred to by this here) pondering if Motorola grabbed an “exclusive” deal with the Google-led Open Handset Alliance for Android 2.0 on its Droid (or, in Europe et al, Milestone) handset. There does not appear to being any formal confirmation of this but it was mentioned that, anecdotally, other vendors (and fellow members of the Open Handset Alliance) like HTC, LG, Kyocera and Samsung were still deploying version 1.5.

They quoted industry analyst Ross Rubin as to why Android 2.0 debuted on a Motorola device:

[...] There could be several reasons. Verizon’s subscriber strength and more direct competition with AT&T and the iPhone may have led it to push for Android 2.0 to be more competitive. Or it could be simple product development timetables. Moving forward, HTC will want to put its Sense user experience on top of Android 2.0, which requires development time. Google wants a healthy Android ecosystem and a competitive Motorola contributes to that.

The article went on to refer to the respective releases for 1.0 and 1.5 (both to HTC). However, one might argue that, for the first two releases, there was not much harm done in working more closely with HTC as they were the front-runners on deploying an Android phone, so that the concerted marketing buzz etc might have been justified. However, now that there is a large number of vendors deploying, one might query the compliance of the term “open source” with such exclusivity arrangements.

It also highlights the dominance Google has in the Open Handset Alliance which might, longer-term, lead to assertions that Google is in fact using the open source road as a cover to push what is effectively an OS largely driven by them. I am not implying that it is and a healthy ecosystem with multiple strong is important in particular for the launch of a new OS in a space so full of powerful multi-nationals but there is a fine line to walk in order to get it right.

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Licensing & Open Source / Presentation

On 05/11/2009, in 1, by Volker

Here’s the presentation I gave at Droidcon in Berlin. It is also available here on Slideshare.

Unfortunately, Slideshare omitted the beautiful font I used (Chalkduster). Sorry… ;-)

Update: a version with the original font is now available here (I finally figured out that it would preserve it when saved as a PDF. Doh!)

Motoblur & Android Fragmentation: The Follow-Up

On 13/10/2009, in 1, by Volker

Yesterday, I blogged about Motorola’s Motoblur UI, which adds an additional SDK for its specific APIs beyond the standard Android stacks. I reckoned that this might mean more fragmentation, which would push it a step closer to the nightmare that was/is J2ME.

I received two quick reactions to this: one reader commented that this was only bad if you wouldn’t have good tools and compilers. To him (@tederf), I would respond that, while it is certainly true that good tools reduce the friction, raise efficiencies and alleviate overall pain, the smallest common denominator is always just that. In my previous companies, we used to produce up to seven or eight different J2ME builds in order to maximise performance of our games on the huge spread of handsets. Could we have done with one build? Probably. Would the result have been great? Almost certainly not!

Anyway, the more interesting reaction came from the good folks at Motorola themselves. They reckoned (via Twitter; they are @motoblur) that:

with all due respect, I feel you’ve misunderstood motoblur, and android fragmentation concerns are a wee bit overblown.

Now, now. I offered them a guest post here in order to explain this further. I have unfortunately not yet had a response (which I take, applying Twitter attention spans, as lasting silence). But I still wanted to use the opportunity to elaborate a little more on this (and, no, I will not lament Moto’s lost opportunity to feature their wares on this humble site).

To clarify a couple of things outright:

  1. I would be delighted would I be mistaken (and note that I am not a techie, so this is a distinct possibility!).
  2. I would be equally delighted would Motorola manage to regain some of its lost ground. The world clearly would be a better place with another strong manufacturer regaining old strengths (although maybe with better UI this time around – which Motoblur certainly seems to offer [see picture on the right of the Motorola CLIQ!).

But let’s go back to the general issue of Android fragmentation threats (the fact that I pointed this out – again – en cas de Moto is of course purely coincidental).

So let’s dive in: with open source software, there is always the intrinsic possibility that fragmentation will occur. Why do people customize it? Because they can! vendors, developers and operators that make up the Open Handset Alliance (which releases Android) can tweak is in whichever way they like (or “need” to) and for any number of reasons: to protect IP, to optimize performance on their network or for certain devices or simply because they feel they need some distinguishing factors, some degree of uniqueness. The result can be, however, as one analyst puts it that

there will be multiple flavors of Android, all of them incompatible with each other. That, in turn, necessitates different versions of each application or updates to accommodate the entire device ecosystem. On the whole, such activity negates the cost efficiencies inherent in the idea of a standard, open operating system, and potentially makes the Android Market a confusing place to shop for widgets.

And that’s what you call fragmentation. Interestingly, there were rumours that Google had made the Open Handset Alliance members sign “non-fragmentation agreements” but it seems that this is either not true or not enforceable.

Others point out that HTC, Samsung, Dell, Verizon, (may I add Motorola?) all have phones on the way that run on different software to the others. Reports of version conflicts, lack of backward compatibility, etc, etc. I mean, hell, there is even an “alternative” Android app store (with 223 apps as of tonight)… Sounds familiar?

Dear Motoblur, if it is different with your SDK, please enlighten us! I am sure I will not be the only one applauding!

Image Credit: http://www.visionmobile.com

A new round of fragmentation looms. It is something I have been fearing for a while now: that OEM (and carriers) would make use of the open source of the likes of Android and LiMo to produce their very own flavour of apps. So after Vodafone’s 360 announcement (with customized LiMo storefronts, etc), Motorola announced so-called “signature apps” from a number of developers that are all delivered through Motorola’s new “Motoblur” user interface, which

is based on the Google-backed Android platform for mobile systems. Motorola [will] offer an additional SDK for its APIs beyond what is available for Android.

And then it said that

Over a period of time–we’re not there yet–we’ll allow the APIs to be available so people can develop many more applications than we can think of ourselves, but it’ll take us a little bit of time to mature ourselves to a place that we could open up APIs.

Ouch. An additional SDK. Which is not yet there yet. Whilst the Motoblur UI looks actually quite nice, this sounds suspiciously like another round of walled gardens, onerous internal and external QA, fragmentation and pretty much a fall back into the traps of the J2ME uber-customized world where one needs to support hundreds of devices for a commercial roll-out (with the trouble of course being that, all too often, that work meant that it would no longer be commercially very sensible). Oh dear…

It makes one want to call out for a quick advancement of HTML5 with Gears and all, so that one won’t need apps after all. The issue of connectivity and usability, etc would of course still be there. Such despair…

As Android continues to roll out (at least 18 devices by year-end), the ecosystem around it starts to sprout, too. To highlight this, an Android-centered business and development-oriented conference, Droidcon, will hit Berlin on 4 November, and I will be giving a keynote on licensing models and open source (full programme here).

It looks like a very exciting event, so I’d like to encourage everyone to come (there are 4 parallel tracks, so you do not have to listen to my ranting…)! Register here (and, no, I do not earn a commission).

I’ll post a little preview on what I will be talking about more specifically ahead of the event, so stay tuned.

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Android Wave rolls in

On 29/05/2009, in 1, by Volker

No, this post will not muse over Google’s new Wave announcement today. I rather wanted to give a brief update on the wave of Android devices that is promising to roll in over the course of this year. I had posted on this before (e.g. here and here), and Google, at its Google I/O developer conference gave a hint (yes, funny enough through Yahoo! News…) on the size of the deployments we can expect this year. And its not bad at all: 18-20 Android phones this year tells us Andy Rubin, Google’s Sr. Director for Mobile Platforms. The article then goes on to quote a number of analysts on earth-shattering insights but let’s leave these aside.

Android’s advantage was always going to be two-fold:

  1. As an open-source platform based on a Linux kernel it would be a) cheap and b) stable. This is invaluable for handset manufacturers as it reduces their development costs for new handsets significantly. I have no hard numbers but the rumoured ones are fairly high…
  2. Because it is a stand-alone OS rather than a combo of hardware and software (as the iPhone or – at least for the time being – Blackberry devices are), it will be used and deployed by a plethora of manufacturers rather than only one. And, well, this results in many more devices in the market (think MS DOS vs. Apple OS).

And this is now starting to show…

In terms of increase of “smart” phones (and these will, I would suggest, in the future include models we would today class as “feature” phones) this is seriously good news. How a slick and versatile operating system can spurn extended use of a mobile device beyond voice and SMS was impressively shown by the iPhone (8% smart phone market share equal 43% of web requests). Others are catching up (cf. here and here) and the more is the merrier when it comes to providing devices consumers actually can use. Avoid the term of “educating the consumer”; the consumer is quite educated but if people need a customer service helpline to even open the box (courtesy of a cider ad in the UK), one must not be surprised that people do not use it. Ease of use rules and well-made operating systems support that.

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Android to grow 900% in 2009

On 14/05/2009, in Uncategorized, by Volker

There are reports and there are reports. From the latter category, we are being enlightened with the latest growth predictions for Android and they come out at a whopping 900% for 2009, compared to “only” 79% for the iPhone. The report does not hide the fact that the calculatory basis may not be fully comparable as it is expanding from a low base.

Moreover though, when looking at the models applied by Apple and the Google-led Open Handset Alliance, these are quite different and it is therefore to be fully expected that Android-powered handsets will overtake iPhone numbers sooner rather than later. Would they not, it would simply reflect on extremely poor performance: Apple has always applied a model that combined hardware and OS: both came from the same mould and from one hand. This is a huge contributor to its superior usability: it can be woven in a seamless way.

However, on the other hand, this is also what arguably cost Apple the war over the desktop: Microsoft-powered systems grew exponentially, last but not least because the OS was available on hardware from any number of manufacturers whereas Apple’s OS was only available on, well, Macs. The same applies now to the iPhone. Apple’s one product that bucked that trend was the iPod, which commands an impressive share around 70%. This however is the exception rather than the norm. And it is unsurprising, too: it is extremely unlikely that one manufacturer and the limited number of models it can bring out will be able to cater to the needs and tastes of any number of people and demands equally.
The above does of course not mean that Apple did much wrong: the model seems to be working beautifully. The app store might only have contributed $20-45m or so in profit (or revenue?) to Apple (which is not that much considering that this is the harvest from more than 1 bn apps) but it also sold 13.7m iPhones and 22.7m iPods in 2008 alone, and this will have contributed nicely. Now, take this together with the Mac boom (which still only equates to c. 10% market share), which arguably is partly to “blame” on the popularity of iPhones and iPods (many users will experience the legendary UI only on one of these devices), and you have a good company.
The Android model is the opposite of this: here, a large number of companies get together to build an OS, which can then go (and be customized) on a myriad of devices from a myriad of manufacturers. At the start of the initiative, it was Google and 34 others, including China Mobile, KDDI, Sprint, TIM, T-Mobile, Motorola, Samsung, HTC, Intel and eBay (cf. here). Today, the alliance boasts (if I counted correctly) 47 members. As per the above equation, it would be very surprising if the numbers from this model would not exceed the ones from Apple’s. In 2009, we will be seeing Android devices from HTC (the front runners on this with the G1 and the Magic) as well as from Samsung, LG, Sony Ericsson and probably dozens more. Can they sell more? Yes. Will they sell more Android devices than iPhones in 2009? I don’t know. Maybe not. Will they still grow by 900%? Yes, of course, as we are still looking at small numbers at this time: if I make $100 turnover in year 1 and $900 in year 2, I still cannot live of that but I will have grown 900%… Will they be able to grow by 900% in 2010? That will be more difficult as their starting point will be different. Very wise insights, huh? ;-)
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The Others: Where Android, Symbian & LiMo are

On 27/04/2009, in Uncategorized, by Volker

The title of this post is not meant in any way derogatory but with all the hype about the iPhone it is sometimes easy to forget that we are talking about a niche product that will probably remain a niche product (albeit a powerful and cool one!). In the rest of the world (feature phones aside), a few consortia are fighting for the open-source market, which is – let’s face it – a considerably larger piece than the small premium segment served by Apple.

So, where were we? There is the LiMo Foundation, which is onto establishing a mobile Linux standard. There is the Symbian Foundation and there is Android, a Linux-based OS from the Open Handset Alliance led by Google. One by one then:
LiMo Foundation

LiMo boasts a membership based comprised of the Who’s Who in mobile. Powerhouses from around the world like Vodafone, Orange,
Verizon Wireless, NTT DoCoMo, Telefonica, SFR, TIM and SK Telecom, Samsung, NEC, LG, Panasonic, Huawei, Motorola, and ZTE (and quite a few more) are all in there. LiMo has released an SDK a while ago. Now though, they decided that enough is enough and that the world should know that their OS was actually making headway. In 2009, there will be new handsets based on LiMo’s s
tandards released by Orange, Telefonica, Vodafone, NTT DoCoMo, SK Telecom and Verizon Wireless. Now, that’s a statement. Non-phone devices are in the works, they say…
There are already more than 20 LiMo phones out there (without very many people having realized it). They include such mundane devices like Motorola’s U9, ROKR EM30, ROKR Z6 and ROKR E8 as well as the RAZR2. Panasonic and NEC pboth produced a whole raft of devices for NTT DoCoMo. See here for a list of available phones.
Symbian

Symbian of course is coming from a differen
t mould: having been (co-)owned by Nokia for, like, ever, there are already over 200m devices running on its OS. After going open-source, they are working on consolidating the sister formats S60, UIQ and MOAP(S) now into one. Membership-wise, they’re not doing badly either: they target to having more than 100 members by year-end. Membership with them is only $1,500 p.a. It remains to be seen to what extent they will extend their handset footprint beyond Nokia though. Little has been heard so far…
Android

Both foundations felt compelled to state their cause, also in response to Eric Schmidt’s continued mantra that 2009 will be very, very strong for Android. The Open Handset Alliance had gone off to a well-publicized start with the T-Mobile G1. They recently announced that it had sold 1m devices (regarding which some people pointed out that Apple shipped as many iPhones on the first weekend), and are now gearing up more devices for launch (Vodafone got its hands on the HTC Magic). Samsung, LG, HTC and Sony Ericsson have all announced Android devices this year, and the first Samsung (I7500) has just been officially confirmed.
Multiple Membership
Wait a minute? Samsung? Weren’t they part of the LiMo foundation? Well, yes, and that is part of the problem: a lot of the big players have their fingers in all the pies (and why should they not?). This is favouring Apple since they are a single organization producing hardware and software. It could also be argued that it is favouring Android because Google throws so much marketing and PR behind it. However, maybe not. The big OEMs and the big carriers all work according to their own agenda. And this might very well be a very different one to Eric Schmidt’s: to an OEM, production cost, stability and versatility without impacting standardization are key. To a carrier, a lot will (also) ride on the ability to customize the handset so as to give it a distinct branded feel. Less PR from someone like Google makes it easier to them to focus on their own brand.
So: rock-solid, clean code, transparent and clear SDKs, no hidden hooks will mean that a lot of the feature phones that create the vast majority of handset sales (even if sales of the “classic” J2ME ones had been declining in 2008 when compared to smartphones) will quite possibly see a larger and larger move towards the open platforms. It makes it cheaper to produce and, with Apple having given the world the app store idea, content should flow in sooner or later. They “only” need to keep the standards, well, standard!
The iPhone is of course looming large, and it is the one device that has shown the old school of the telco world how 21-st-century marketing can impact market perception and sales. They have also all realized that this might actually be a very good thing, hence the eager discussions many are purported to be having on getting their hands on the next generation. However, last time I looked, the streets were not full of Porsche Boxsters either. Quite a few Hyundais, Fiats, Peugeots, BMWs, Volvos, well, you get it…
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Google to be a force in mobile, too

On 02/12/2008, in Uncategorized, by Volker

More research predicting world domination for Google! Well, somehow anyway. According to a new report, Google will succeed with its expansion into mobile. Now, I thought they were there already and had been doing a bit of business there for a while: they’re the search engine of choice for quite a number of network operators already (although the jury is still out if this works: see e.g. here), and besides keep adding nifty apps to the mix (their mobile versions of Google Maps and Google Mail apps, well or at least for the Blackberry are pure bliss!). The latter are – for the time being – only an extension to their web apps without, notably, the ads; but this is only a question of time, I think: screen resolutions make AdWord a little awkward these days but higher resolution phone screens (such as for the new Blackberry Bold, which has widescreen QVGA) will likely change that. Google does offer AdSense for mobile already although there, too, no data on uptake or revenue is available (cf. press release).

On the carrier deck search side, I understand that this as well is more a question of land grab rather than actual revenues so far but the above applies, too. That is hearsay more than confirmed fact though.

Now, the aforementioned report thinks that Android-powered phones will grab 3% market share for smartphones in 2009 (corresponding to 8m devices). This is respectable. However, Apple’s iPhone is said to hold 17% of the global smartphone market and it is predicted to ship 45m iPhones in 2009. Shouldn’t Android phones be able to do more? I mean: Android is not only Google, it is also a gazillion other molochs of the mobile telecoms world (see e.g. here and here). Even if those numbers were right, they wouldn’t give Google world domination (remember Nokia? They hold some 40% of the world market…).

Then, say see local search being key, with which I agree. In their own words:

Local search will be key to market growth: innovations in mobile search and advertising will allow for improved local search, directly competing with ‘yellow pages’ type proximity marketing services. The challenge for Google is to encourage consumers to start performing functions on their mobile browser that they would previously have done on their PC in already established markets.

So: opportunity = local search and connecting this to Google’s fantastic capabilities in “normal” search. Threat = no uptake. I would add: getting local relevance and context right is not as easy as one should think (when I walk through London’s SoHo, do you think I am looking for media companies (Fox, Sony, etc.) or for Agent Provocateur?
I do think though that Google is indeed best positioned to get this one right: they solved the tough bit of the puzzle, and that is to sift through the vast arrays of the Internet to rank the “right” pages. To limit these to local relevant ones only, is surely “only” a question of adding another condition to your algorithms…
Also: the whole Android idea makes a lot of sense, and Google clearly has the lead in the Open Handset Alliance. So they “just” have to keep up with the innovative speed of the markets then… 
Note: I do not get paid by either Google or RIM (unfortunately) but I do use their services…
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