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Capturing Users / StartUp Next Sofia [Slides]

These are my slides from the talk “Capturing Users” I delivered on 30 Nov 2013 at the most excellent StartUp Next conference in Sofia (Bulgaria). For those who were there: the “missing slide” is now included… 😉

MoPub is Now With Twitter

Over everything else that’s been going on today (my resignation from BlackBerry only putting one of the smaller cats amongst my own pidgeons), I nearly missed a rather remarkable deal: Twitter is buying MoPub for – according to unconfirmed sources – $350m in stock. Not too shabby, huh?

Why’s that then? Well, we have all been following Twitter’s attempts to turn its growing user base into dollars for (arguably) too long. Their previous (and current) initiatives may have gained somewhat over previous attempts but they still do not really stack up in terms of revenue to what their powerful network (which has famously made regimes tumble down) would suggest it could do.

They have been looking for an ad exchange for a while (the signs were on the wall then) and MoPub looks like a good fit: they are a truly “mobile first” company as was, arguably, Twitter (they have had more mobile usage from Day 1 than most other networks). They run a real-time ad-exchange, meaning the offer of an open space is being created the moment a page loads, an app opens, something happens – in real time (check here for a better explanation). It is basically like Google AdWords for mobile, with the nifty variation that they couple all sorts of mobile inventory and sources into one output. Rather sweet. This of course makes even more sense for Twitter than it might for some other folks as Twitter is “changing” by the second depending on waves of popularity – and, as I said before, a lot of it is on mobile – and it will be more still in the future. So this dynamic nature coupled with the mobile-centric view of MoPub will, I suspect, have been the part that made Twitter part with that much of their stock.

As to this being an all-stock deal (if what TC reports is true): Twitter is probably one of the better pre-IPO stock to hold, I suppose… 😉

Mobile Gaming today: about whales, self-publishing and the like…

Didn’t the world change and quickly? Only a few years ago, mobile games worked like a supermarket: if you have shelf-space, you rule. The early kings of mobile gaming 1.0 (which many users today won’t even know about) were the ones that “owned” the relationships with mobile operators (or carriers if you prefer that word), OEM and the like. Those relationships guaranteed that you would be in front of consumers. Those of your competitors who didn’t? Well, tough luck. Today, the picture is very different. There were a few waves since those early days: the Wild West days of iOS and Android (which didn’t happen simultaneously but with similar patterns), the rise and fall of the Zynga empire (and folks who thought that that approach would cure all [business] evils of gaming and, in its latest pattern, the rise of Supercell, Kabam and King and the scratching of heads (and lay-offs of people) in a lot of other gaming outfits.

So what’s this all about then? Now, I won’t be able to offer you the full Monty in just one small blog post (it’s bloody late already) but there are a few pointers that show both the opportunities but also the pitfalls of the whole thing.

Fun Matters

Ilkka Paananen is the CEO of Supercell who are, arguably, the undisputed money-spinners these days. $2.4m/day is their benchmark, and that was a while back. In Q1/2013, they made $179m in revenues and $109m in operating profits (or so says the FT). Their two (!) games ride comfortably in the top-5 of the top-grossing charts of Apple all around the world, sometimes #1 and #2, sometimes #2 and #4 but never far off… When asked, Ilkka (who is as nice a person as you’ll ever meet) will always tell you that fun is what matters first and foremost (and I reckon this is what young master Pinkus wishes he had known earlier…). Ilkka managed to combine a dream of the free-wheeling nature of the likes of Valve, Inc. with the experience he gained in running as tight a ship as Digital Chocolate who, from the olden days of mobile gaming, were amongst the ones who had perfected the tightly-strung mastery of processes and engines. The result were – now famously – a number of canned projects plus two of the most profitable games (on an ROI basis) produced ever.

Alas, Ilkka will tell you that fun matters. If your game is rubbish and no fun, no one will like it, at least not longer term. Some earlier appstore succresses might have wanted to take note… It is an important bit to remember though: games are part of the entertainment side of things. And entertainment is about fun. No fun = no (long-term) success. There is only so much conning you can do…

Marketing is Part of Design

In the olden days, you had developers and suits. The former had grand ideas and the latter were a pain in the rearside. The success of a game always was due to the former and the success was always claimed by the latter. Now though, even the geekiest of developers has realized that you need to market efficiently if you want to be successful (which also means that your company has a chance of survival). Here’s a post you should read in this respect (it is a bit patronizing but there is a lot of good – if harsh – insight there nonetheless).

Building Brands is Cool (and Hard)

So, let’s go and build a brand, right? Because then we can replicate things, right? I mean, Rovio did this with Angry Birds, right? Yes, they did. How many others do you know who did? Not very many, right? Because, you know, it is not easy. Many tried (and are trying). Many see some traction. None I know of have had counterfeited bobble hats sold in San Francisco so far (yes, there are hand-knitted Angry Birds beanies on sale every weekend at the farmers market at the Ferry Terminal in SF! No, I haven’t seen beanies of the Cut-the-Rope frog yet…).

If you can get it right (and there is some magic (and hard work required), building an entertainment brand is insanely rewarding (just ask Walt Disney, George Lucas, Stan Lee, etc.). However, it is also very hard to do. And it is not for the faint of heart. So think twice… Oh, and hire the right people (two of Rovio’s rockstars just started his own thing in this realm. Go, Andrew!).

Those Bloody Whales

There was a time when only one-legged near-pirates hunted whales. Nowadays every game developer and their dogs (or cats or rats or pet hedgehogs do). According to Forbes, here’s (well, below) is why. Those are the folks who bring in the money. By my reckoning, the numbers Forbes calls out are not actually the industry benchmark but – perhaps – an averaged out number. This means that, if you’re good at what you do, you should be pulling in a lot more than what their article has you believe you should. And that is something that can be a little daunting. So, kids, there goes your easy career in game development…

Before I link to this Forbes thing then: it is not easy, mind the fun, get some kudos to them suits and be in for the ride… 😉

Here’s the Forbes article (from which I copied the infographic below and where you can get the fully scalable version).

Momentum, a Mobile Accelerator in the Valley

Here’s something cool, a mobile accelerator run by people who actually know mobile, namely the good folks from Mobile Monday (disclosure: I am a co-founder of Mobile Monday Manchester). For those who don’t know (and I don’t expect many of the readers of this blog to being that ignorant… 😉 ): Mobile Monday has a global presence in over 140 cities across 50 different countries. As part of Mobile Monday, participants will get greater global exposure with leading brands to help foster business relationships and potentially commercial deals. It works, believe me!

This is a 12-week program (from 23 September – 6 December), run at RocketSpace in Silicon Valley with the aim to help accelerate mobile startups. They will select 8-10 startups from around the globe to participate in each class. If you are not based in the Bay Area, you’d have to cover your own housing and living though (which they say should amount to $2,500/month; also: you need to sort out your own visa should you need one though they’ll help you).

The program is designed for startup founders. It consists of weekly workshops and dinners lead by leaders of “global brands” who will help mentor and work closely with participating companies. You will have the opportunity to pitch their “dedicated” team of VCs and angels. The program will end with a Demo Day attended by industry leaders, VCs, and the press. So it’s pretty much the usual stuff. However, it being run by the MoMo folks, you can probably expect a rather good pick from the mobile world!

Here are the minimum criteria (and you will see from this that you actually have to have something already; this is an accelerator, not an incubator):

  • At least 2 people in the startup (two’s company…);
  • Shipping live product;
  • Angel funding or Participation of a startup program or Experience as a founder in a prior startup;
  • Pre-series A funding.

Each application will be scored on five criteria:

  • Team
  • Product
  • Market viability
  • Traction (clients, users, customers)
  • Fit for mobile industry

All Mobile Monday Accelerator events will be held in the San Francisco bay area. Office space at the RocketSpace Innovation Campus (San Francisco downtown) is provided free to all accelerator class participants. RocketSpace is home to Fortune 500s like, T-Mobile, GM, DoCoMo, Microsoft, ABInBev, LEGO and to 150+ startups including Spotify, Supercell and HasOffers (yup, that is straight from their sales pitch).

The program currently provides 50+ of the best in mobile mentors; Samsung, Sony, Twitter, Facebook, AOL, ESPN, Polariod, PayPal, Intuit, The Weather Channel, Hotel Tonight, Millenial Media and more… (yup, again from their pitch)

Each week, they’ll host a workshop in the San Francisco bay area at our offices or a partner’s office on the usual topics like:

  • Marketing
  • Negotiation
  • Monetization
  • Legal
  • Analytics and Tracking (if you still haven’t got this)
  • UI/UX Best Practices
  • Scaling (under the heading “luxury problems” but immensely important)
  • Selling to the Enterprise
  • M&A How to sell your startup (my guess is they won’t give guarantees though…)
  • Effective Pitching

If you want to get into this (and, hey, it is just about the time when the weather in certain areas get somewhat yucky), you can apply here. Good luck!

Privacy Policy in Apps [ with Infographic]

Developers want to do pretty and cool apps. Tedious privacy policies are often considered “suit-imposed” and not nice. Well, heck, they’re just text, aren’t they? However, not only do 70% of consumers actually want to know what you are doing with their data (this is according to MEF Global Privacy Report 2013). But there also legal obligations, you know. And, since July, there is a revised version of COPPA out (short for the Children Online Privacy Protection Act), which places even more onerous requirements on anyone publishing content aimed at minors.

It is however not only important that you do it at all but also how you do it. Transparency of terms is essential in a world of data (and, yes, I think since a certain Mr Snowden we are all a lot more aware just how significant that can be). If you only link out to a web page with 8,000+ words, you are not doing anyone favours: it doesn’t actually look very good (haven’t we all laughed on the 48 pages Apple wants us to read every time before we accept something? no one in their right mind will believe that even one consumer will do this; shady, isn’t it?). So best practice looks different and I would urgent everyone to follow best practice also for these “little” things.

MEF (full disclosure: I am director of their EMEA Board) has published a neat little infographic highlighting a few dos and don’ts. Have a look and go here for the full thing (and a version into which you can actually zoom into, too).

Mobile Gaming Whitepaper (and Event)

So I had recently the honour (and joy) to participate in a whitepaper on mobile gaming that the good folks of Video Games Intelligence commissioned as a backdrop for their Mobile Gaming Europe conference.

It is freely available here (though you need to register your details) and it is – needless to say – eminently worthwhile your attention… 😉

The conference itself will be on 20/21 November in London and is looking promising (even if you want to ignore my very own wisdoms). They assembled a speaker line-up that is the top of the crop in mobile games these days, including the head honchos from:

  • Super Cell (yup, the folks with the money)
  • King (the folks with the other bit of money)
  • Eidos (Ian Livingstone himself!)
  • Boss Alien (who did CSR Racing, one of the trailblazers in the F2P world)
  • Digital Legends
  • Fishlabs (the ones with the most awesome Galaxy on Fire)
  • DeNA
  • Facebook (the ones with the many users)
  • Digital Chocolate (the ones with the many years in the industry)
  • Bossa Studios (the ones with a BAFTA)
  • etc. etc. etc.

You get the gist: come along, join us, have fun and, perhaps, learn a little…

Leap Motion: First Impressions

I signed up for the pre-order of the Leap Motion controller ages ago. And, of course, it must arrive whilst I was on vacation… But, hey, it’s here now and since I was asked by a couple of friends to provide them with my thoughts, this is my first ever product review. A few words of caution though: I am not providing a fully-fledged review, just a few bits and bobs and my thoughts on the overall thing. For more traditional things, see e.g. here or here (consumer-focussed simple overview) or here (more in-depth technical).

Installation Environment

I installed it on my MacBook Pro (13” Retina, 3 GHz i7, 8GB RAM, 512GB SSD) running on the latest OS (at the time of writing, that’s 10.8.4). It comes with two cables, a long and a short one, which is a neat idea. Alas, I would actually have wanted a cordless one but the, I guess, it might be a wee bit early for some BlueTooth 4.0 magic, so I’ll let this pass. It does not come with a manual and whilst that is oh-so-valley-style, a “cheat sheet” for the various gestures might be a good idea: as it is such a completely novel interaction method, it would make peoples’ lives a lot easier if they could check back quickly in the old-fashioned style. I mean, you could do it hipster-infographic-style as a hat-tip to the Valley, could you not?

You plug in, are asked to go to a website and install the software. Simple.

The Start

The first thing you do is go through an “orientation” programme, which is sheer beauty and gives you the first, well, orientation on what to do (and what not). This is the first bit where it shows you what it sees (in rough but pretty terms):

Then it shows you what it really sees (in more accurate and mechanical terms):

The rest is play. Here’s my son practicing his signature:

Using Leap Motion…

Then I started off. There are quite a few pretty cool apps available already (the company announced 1m downloads today, a mere 4 weeks after starting to ship to consumers). The New York Times app is nice (if practical). There are some sweet ones exploring molecules, etc. There are, alas, also some that don’t really work (yet). The usual shenanigans every new platform goes through. Anyway, I then downloaded the “Touchless for Mac” app, which turns the Leap controller into a navigation tool for your computer. And it works: It took me the best part of 20 minutes to actually get going nicely. I could open web pages, scroll through my Facebook feed, open links, play (and pause) video, etc. without too much struggle or stress. Latency is basically absent.

Mind you, this is not Minority Report if you are in the early stages of use (there is a “basic” and an “advanced” setting; I haven’t ventured beyond “basic” yet). But what would you expect? It is new, you have never used gesture controls in space (unless you’re Tom Cruise of course), so you will have to learn. I have little times for nay-sayers that already point out that it’ll fail because it is not perfect. It is a very impressive start!

My son (18, slightly geeky [and designy] aspiring Physicist and skateboard apparel entrepreneur) was, unsurprisingly, a lot faster than I in picking this up. It took him the best part of 5 minutes to successfully navigate around the parts that caused me some trial and error (small buttons, e.g. the “close window” one). BTW: Even my wife thinks is cool, and she hasn’t even seen Minority Report!

Apps, Apps, Apps…

In the year of the Lord (if you are so inclined) 2013, we all know that any device is only ever as useful as the applications that exist for it. And this is where the whole Leap experience delights and, erm, shows potential for growth at the same time: there are some apps out there already (and bear in mind that it’s a mere 4-5 weeks they are in the market only) that show you what can be done with this. And I would say it shows great promise! There are, however, also some absolute dogs (I won’t name and shame as I have no inclination of rubbishing brave developers that took an early leap [sic!] of faith to get behind a new platform).

User Interface

The biggest challenge is the bridge between today’s computer interfaces (I have yet to play around with it on Windows 8; need to “borrow” my daughter’s computer for that) are either mouse- or touch-centric. This is to say that they do not take into account the intrinsic constraints of gesture-based UX systems. That is to say: there is a natural constraint in how the Leap Motion can work with today’s computer systems. That, however, is (arguably) not the Leap Motion’s fault. The promises are huge as it removes artificial middlemen between the content and the user’s natural input mechanism (of which gesture is one). However, the full power of it will only come to fruition if paired with an OS interface that is designed for it, and this might – at least in the short term – be the snag: Leap doesn’t have that.

They have done a lot of things right though (the developer uptake is testament to that for a start) and it would be thrilling to see it being married to an interface that is actually built for it. It is not that hard, I think: Leap Motion’s own store shows (in a webpage) how to adapt a few things that make it very usable indeed.

Big buttons, clear borders between items, etc. make it a whole lot easier to navigate fluently and quickly using the gesture input. This is running in a present-day browser, so can’t be rocket science. There are already some convincing implementations of the Leap’s controls into live services: Google Earth as well as Nokia’s Here Maps already allow you to use the Leap Motion controller as an input device and that works really well!

One downside is the “jump” if you scroll: it sometimes just drops when you move your finger forward (a “click”), essentially misinterpreting what you want to do. This then can open another app (because it got “hooked” in the app tray below) or do some other stuff you didn’t really want it to do. Because of the above-mentioned challenge with small “close window” buttons, this is not a welcome distraction.

Another challenging piece is to use the Leap Motion in concert with keyboard and touchpad: because your fingers move in and/or near the “vision” of the controller, it sometimes interferes by e.g. re-setting your pointer to somewhere else on the screen, which is somewhat annoying. For everyday use, this is even fatal: if you always have to activate/de-activate and/or connect/dis-connect, you will probably not be using it at all once the early excitement has worn off. But let this not deter you from the concept: this last challenge could very easily be abolished would OEM incorporate the controller into an actual computer: the moment you use the keyboard, the Leap controller would simply be “muted” (or something a whole lot smarter than that). None of the constraints are flaws of the technology but merely on how it interacts with today’s commercially available hardware. If you allow a crude comparison: a Lamborghini Aventador would not have been much fun on cart tracks in the 19th century: the device would simply not interact that well with its incumbent environment. Alas, we are not 150 years apart here: all components exist and could work hand in glove (I know, tacky pun) with each other with only very few tweaks.

And Onwards!

And this is where it gets exciting: imagine a controller like this for navigation tasks, voice, etc for things like text input and couple this with anything from Google Glass to Pico Projectors (fairly sure Wikipedia needs an update here) to proximity-aware screens in your environment (you walk into your home, it all comes alive on a 50” screen whereas it would happily play on your Google Glass-type screen whilst you are on your way from work in the metro/tube/bus/subway). You have the freedom to choose and use natural inputs (voice, gestures) depending on what makes most sense for the task at hand. Doable? Absolutely. Close? I suspect so!

Conclusion?

So what do I think? After the above, you’d appreciate this is only an interim conclusion. In principle: I love it! How often will I use it in the next six months or so? Not very much, I guess, as it still doesn’t have the critical bits I particularly need (I am one of the boring MS Office/Keynote/Chrome types). But what can it (and/or competitors, successors, subsequent evolutions of it) do? Enormous things!

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